Effective Date: [01-10-2023]

At Cable ID Printers, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with our Refund and Returns Policy.

1. Returns

You can return products purchased from https://cableidprinters.com/ under the following conditions:

• Eligibility for Return: You have 14 days from the date you receive the item to initiate a return.
• Condition of Item: The item must be unused, in the same condition that you received it, and in its original packaging. Any item that shows signs of use, damage, or missing parts that are not due to our error will not be eligible for a return.
• Proof of Purchase: A valid receipt or proof of purchase must be provided for all returns.

To start a return, please contact our customer service team at [insert email/phone number] with your order number and details.

2. Non-Returnable Items

Certain items cannot be returned, such as:

• Products that have been used or are not in their original condition.
• Custom-made or special-order products.
• Downloadable software or digital products.

Please note that any items marked as “final sale” or “non-returnable” at the time of purchase are not eligible for return.

3. Return Process

Once you have contacted us and your return request has been approved:

• You will be responsible for shipping the item back to us at [insert address], unless the item is defective or incorrect.
• Shipping costs for returns are non-refundable unless the return is due to a product defect or a shipping error on our part.

We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved:

• Refunds will be processed through the original method of payment.
• Please allow 10-14 business days for the refund to appear in your account, depending on your payment provider.

Shipping costs are non-refundable, except in cases of defective or incorrect products.

5. Exchanges

If you receive a defective or incorrect item, you are eligible for an exchange. Please contact us within 14 days of receiving the product, and we will arrange for a replacement to be sent to you at no additional cost.

6. Damaged or Incorrect Items

In the rare case that your item arrives damaged or is not what you ordered:

• Contact us immediately at [insert email/phone number] with your order number and a photo of the damaged or incorrect item.
• We will arrange for a return or replacement free of charge.

7. Cancellations

If you need to cancel an order, please contact us as soon as possible at [insert email/phone number]. If the order has not yet been shipped, we will issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact our support team at:

• Email: – orders.online@proximaenergyme.com
• Phone: +971 502949390

 

We are committed to providing you with a seamless and satisfactory shopping experience and will do our best to address any concerns you may have.